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Frequently Asked Questions

Through our worldwide network of test centers and partnerships within virtually every industry, we deliver high-stakes exams empowering professions to certify and license individuals who safeguard and advance their communities across the globe.

How do I schedule a test with Pearson VUE? Visit www.pearsonvue.com/programs and select the relevant test program from the Test Taker Services section. Next, select 'Schedule a Test' on the right-hand side of the page and complete the necessary fields.

Log in to your Pearson VUE Juniper Networks account. In the "My account" menu on the right-hand side, click on View Score Reports.

Be sure to bring one unexpired form of government-issued identification that includes your picture and signature. Please visit https://home.pearsonvue.com/Policies/1/English for detailed identification (ID) requirements. All other ID policies specific to the program still apply.

Dress Code: All candidates scheduled for a practical exam will be required to dress appropriately (business casual attire is recommended) – no hats, ripped jeans, tanks or halter tops, shorts, and skirts must be to the knee or below.

Space is limited, so do not bring anything to the testing center that it is not absolutely necessary. (Your exam confirmation email from Pearson VUE will outline what can and cannot be brought to the site.) No food or drink is allowed in the testing room.

Bathroom breaks are not allowed in an online proctored delivery environment as you are not permitted to leave the room once testing begins. If you wish to have the option to take a restroom or other break during your exam, please take the exam at a Pearson VUE test center.

Candidates may use foam earplugs supplied by Pearson VUE Professional Test Centers. Personal earplugs or headphones are not permitted.

If the exam is more than 72 hours away it can be rescheduled through Scheduler. However, if an exam is scheduled within 72 hours the exam cannot be rescheduled. The exam should be cancelled (the booking fee will be forfeited) and a new exam (with a new booking fee) must be scheduled.

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